Customer Service Representative
Neon Management Services Pvt. Ltd.
Research and Development
Customer Service Representative
Apply Before: Expired
Basic Information
Job Category
Health/Medical/Pharmaceuticals
Job Level
Freshers/Entry Level
No. of Vacancy/s
[1]
Employment Type
Full Time
Job Location
Bakhundol, Lalitpur
Offered Salary
Negotiable
Apply Before (Deadline)
Jul 12, 2024 (Expired from now)
Job Description

 

  • Provide knowledgeable answers to questions about product, pricing and availability
  • Analyze and make the best suggestion to fit customer's requirement
  • Handle and process online & telephonic orders
  • Ensure excellent service standards & maintain high customer satisfaction
  • Promptly identify & resolve customer issues
  • Communicating with clients via phone calls
  • Identifying and resolving client queries 
  • Maintaining a detailed and accurate record of all client details and communications 
  • Building and maintaining long-lasting business relationships with clients 
  • Ensuring to respond to client queries in a professional and timely manner 
  • Providing clients with relevant information on the products and services offered
  • Identifying and making promotional/marketing offers to potential clients
  • Direct call with customers to address their queries/issues
  • Ability to communicate issues to tech support team and resolve the issues at the earliest possible
  • Make sure product delivery is performed on time.
  • Check and co-ordinate with Logistics Department
  • Responsible for ensuring communication and reporting stakeholders
  • Other tasks as assigned
Job Specification
Education Level
Bachelor
Experience Required
More than or equals to 1 Year years
Professional Skill Required
Time Management
Team Work
Strong interpersonal skills
Professional
Motivational
Communication

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